Yesterday, Apple initiated a new ‘iPhone 5 Sleep/Wake Button Replacement Program’ for users to replace faulty sleep/wake buttons on affected iPhone 5 handsets.
According to Apple’s new webpage set up specifically for the issue, the company determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently. iPhone 5 models manufactured through March 2013 may be affected by this issue.
Apple issued the following statement to The Loop:
“Apple today launched a program to replace the sleep/wake button on a small percentage of iPhone 5 models where the button may stop working or work intermittently,” Apple said in a statement provided to The Loop. “Apple will offer the service free of charge to iPhone 5 customers with models that exhibit this issue and have a qualifying serial number.”
Users with faulty sleep/wake buttons can check whether their handset qualifies for the program by entering the serial number of their phone into Apple’s webpage. Further instructions are provided on the site.
According to Apple, the replacement process will be available in the United States and Canada from April 25, 2014. For other countries, which presumably includes Singapore, it will be available from May 2, 2014.