Earlier this week, we reported that former LifeHack editor Adam Pash had identified an issue in Apple’s iMessage that causes text messages to disappear when sent to numbers formerly associated with disabled iPhones. A former iPhone user has now sued the company for the issue, as shown in court filings first spotted by Bloomberg.
A former iPhone user sued Apple Inc. (AAPL) claiming the company’s messaging system interfered with delivery of texts after she switched to an Android-based smartphone. Apple’s iMessage retains text messages sent from other users of Apple devices and won’t deliver them to her Samsung Electronics Co. (005930) phone running on Google Inc.’s Android operating system, Adrienne Moore said in the complaint filed yesterday in San Jose, California.
As noted in an article by Appleinsider, the plaintiff, Adrienne Moore, claims that iPhone users are ‘penalised and injured’ when switching away from the iPhone. Moore highlights her futile efforts to resolve the issue by contacting various support sources, including Verzion Wireless, and reiterates that as a user she should not be ‘tasked with the mission of coming up with fixes to a flaw in Apple’s own service and applications’.
The complaint also highlights Apple’s ‘indifference’ to the public outcry regarding the issue, which it claims is ‘so pervasive’ that ‘a number of public internet fora have been launched where former Apple devices owners have posted their experiences and complaints online’, but where most of these complaints have ‘fallen on deaf ears’.
Apple is apparently aware of the issue, according to Pash’s blog post which details his own attempts to resolve the problem via discussions with Apple’s tech support. However, the company reportedly does not have a fix for the solution at the moment.